Frequently Asked Questions
Everything you need to know about your IGLU Soft Play order.
How long does shipping take for my soft play equipment?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What materials are used in IGLU Soft Play products?
Our products are made from high-quality, firm polyethylene foam with a closed-cell structure, covered in a durable synthetic leather that is easy to clean and phthalate-free.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that the customer is responsible for return shipping costs unless the item is defective.
How do I clean and maintain my soft play blocks?
Simply wipe the surfaces with a damp cloth and mild soap. Avoid using harsh chemical cleaners or abrasive sponges to preserve the integrity of the synthetic leather.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products safe for children?
Absolutely. All IGLU Soft Play products are CE marked and tested to meet rigorous safety standards, ensuring they are non-toxic and safe for indoor play environments.